HOPE Program Focuses On Exceptional Customer Service

The Village at Marymount launched a new customer service program with the goal to create an exceptional customer service culture throughout the facility.

The HOPE committee, which has representation from each department, came up with the HOPE acronym. The acronym has an external customer message (Helping Others Pursue Excellence) and an internal customer message (Hospitality Ownership Proactivity and Engagement).

Liz Pencak, Director of Marketing and Clinical Liaison, is a committee member and one of the training session presenters. She said the program’s goal is to provide clarity of customer service expectations, re-enforce campus trust, and provide the tools necessary to meet customer service expectations.

“We want the program to create positive memorable moments for residents and staff alike,” Pencak said. “We are all an important part of this team. We all play a key role in driving the behaviors necessary to deliver a world-class customer service culture.”


Ciara Moore, RN, Wins ODH Scholarship

Ciara Moore, center in white pants, is joined by co-workers after receiving her scholarship.

Ciara Moore, RN, was in disbelief when she learned April 5 that she received the $8,000 Mount St. Joseph Rehabilitation Center Platinum Scholarship. The scholarship was awarded to Ciara through the Educational Foundation of the Ohio Health Care Association.

The presentation, which was a surprise to Ciara, was made in front of administrative staff and co-workers by Diane J. Dietz, Assistant Executive Director of the OHCA.

“This is such a surprise,” Ciara said. “I’m very grateful to the anonymous donor for donating the amount ($8,000) they did to make the Mount St. Joseph Rehabilitation Center Platinum Scholarship possible.

“I love working at The Village at Marymount,” she added. “I get a lot of wisdom from older people. They have so much to offer you and they paved the way for us to do what we do.”

Ciara, who has worked at The Village at Marymount since 2014, is a nursing student at Hondros College of Nursing in Cleveland. She is working to become a nurse practitioner specializing in geriatrics.


Celebration of Life Gala Set For Sept. 14

The Village at Marymount will host its ninth Celebration of Life Gala from 6 to 11 p.m. on Friday, September 14, 2018 at Embassy Suites, 5800 Rockside Woods Blvd N in Independence.

“We are so pleased to be returning to the Embassy for this year’s gala,” said Sue Nall, The Village at Marymount’s executive director. “Our guests seem to enjoy this venue and we’re looking forward to another fun event.”

The gala again will feature exciting vacation destinations and unique experiences as part of the live auction. The silent auction highlights items from Cleveland’s sports, dining, travel, and entertainment scenes.

More details regarding sponsorships, tickets, donations, and advertising opportunities will be announced in the coming weeks, Nall said.


Second Matriarch Muscle Machine Mania Car Show Is July 28

Sister Barbara Ennis enjoys last year’s car show.

The Village at Marymount will host its second annual Matriarch Muscle Machine Mania Car Show on Saturday, July 28, 2018. This judged show begins at 10 a.m. and concludes at 1:30 p.m. The Village at Marymount is located at 5200 Marymount Village Drive in Garfield Heights.

Exhibitor registration is $5 in advance or $10 on the day of the show. Preregistered exhibitors will receive a custom designed T-shirt, and the first 80 registrants will receive a custom designed dashboard plate.

First-, second-, and third-place trophies will be awarded in the following categories:

● Antique Car/Truck 1957 and earlier

● Classic Car/Truck 1958-1990

● Modern Car/Truck 1991 and later

● Classic Muscle 1961-1974

● Modern Muscle 1975 and later

● Hot Rods

● Imports

● Plus trophy for Best of Show and Reserve

“Our inaugural Matriarch Muscle Machine Mania Car Show was an amazing success with about 140 exhibitors displaying their classic vehicles in our parking lot,” said Liz Pencak, The Village at Marymount’s Director of Marketing & Clinical Liaison. “In addition to these spectacular cars and trucks, we will have a 50/50 raffle, music, and Chinese raffle baskets.”

For more information, or to register as an exhibitor, call Pencak at 216-332-1396.

Dates Set For 2018 Speakers Series

Back by popular demand, The Village at Marymount announces its Speakers Series 2018 schedule of topics.

“Knowledege is power,” said Liz Pencak, The Village at Marymount’s Director of Marketing & Clinical Liaison. “We cordially invite everyone to attend our Dinner and Education Speakers Series. Each evening will begin with a lovely sit-down dinner, followed by an inspirational and educational program. The evening concludes with a question-and-answer session.”

Pencak said six speakers will present on a variety of topics during the next year. Speakers and topics include:

When the Diagnosis is Dementia: Five Essential Steps For Successful Care

6 to 7:30 p.m. Thursday, April 26

Presenter: Jennifer A. Brush, MA, CCC/SLP, Brush Development

Nationally recognized speech-language pathologist /author

Responsible Estate Planning for the Golden Years

6 to 7:30 p.m. Thursday, May 24

Presenter: Matthew Deliberato, Esquire, The Deliberato Law Center

HOLY HELL: How to Deal with the Anger of Grief

6 to 7:30 p.m. Thursday, June 21

Presenter: The Rev. Chuck Behrens, Hospice of the Western Reserve and National Speakers Association

What’s on Your Financial Bucket List?

6 to 7:30 p.m. Thursday, August 23

Presenter: Laurie G. Steiner, Esquire

Solomon, Steiner & Peck Ltd

Host of Golden Opportunities (WKYC-TV Channel 3)

The Disease of Addiction: Taking a Closer Look at Opiates

6 to 7:30 p.m. Thursday, September 20

Presenter: Kelsey Loushin, LICDC-CS, CDP

President, Eldercare Professionals of Ohio LLC

Navigating the Medicare Maze

6 to 7:30 p.m. Thursday, October 18

Presenter: Ms. Kathy Hirko, President

The KAZ Company

Reservations are required for these sessions and can be made by calling Pencak at 216-332-1396.